Frequently Asked Questions
Everything you need to know about your GraffHQ order.
How long does shipping take?
Standard domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary depending on the destination country and customs processing.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. To initiate a return, please contact our support team with your order number to receive a return authorization.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order?
Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Are your products authentic and high-quality?
Absolutely. We pride ourselves on sourcing only genuine, high-quality products directly from reputable manufacturers to ensure our customers receive the best items available in the industry.
How can I change or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. Please contact our customer service team immediately via live chat or email to request any changes before the order enters the fulfillment stage.