Returns & Exchanges
At GraffHQ, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the products are in unused, resaleable condition.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a pickup.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, your refund will be processed to the original payment method or your exchange will be dispatched within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing